All our jewelry products are made from 316L Surgical Grade Stainless Steel.

Some products have a Gold finish option. 18K gold products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily. 

We do not use any paper or stickers to place designs onto our products!

316L stainless steel is low reaction, with minimum nickel content.

For peace of mind, customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.  

It's fine to get our jewelry wet. Wear it in the shower or while swimming, just make sure to dry it afterward.

If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth.

Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.

Avoid perfume.

While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.

All orders must have Package Protection to claim a remake for items marked as delivered but reported missing. 

If the order falls under the following, you may request a remake:

• The item itself, an attachment, or the box arrived damaged or shouldn't of passed Quality Assurance (QA).
  We will only resend the damaged parts of the order.
  For example, if a chain or box is damaged, we would resend the chain or box on its own.
• The artwork received is incorrect, or the wrong item was received.
  If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, we must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied.
• The item has been stuck in transit for an unreasonable amount of time.
  "Unreasonable" depends on the circumstances and requires investigation. For example; some countries take longer to process packages at customs, and waiting for multiple weeks can be common during busy periods.

Additional terms

Damaged or poor QA:

• Item must show as delivered.
• Latest claim time is 28 days after delivery for US orders.

Lost or stuck in transit:

• Orders that have had no movement 30 days from the date shipped, can be reviewed for a possible approval for a one time remake.
• Items in customs and showing as in clearance still need more time before deeming lost as customs can take a while in some countries.